Privacy Policy

Last updated: April 02, 2026

1. Introduction

RaceConnect ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly, including:

  • Account Information: Name, email address, phone number, password
  • Athlete Profile: Date of birth, gender, ID number, club affiliation, ASA license number
  • Emergency Contacts: Name and phone number of emergency contacts
  • Medical Information: Allergies, medical conditions (provided voluntarily for safety purposes)
  • Payment Information: Processed securely through third-party payment providers
  • Dependent Information: Details of minors registered under your account

2.2 Automatically Collected Information

  • Device information and browser type
  • IP address and location data
  • Usage data and analytics
  • Cookies and similar technologies

2.3 Race and Performance Data

  • Registration details and history
  • Race times and results
  • Bib numbers and check-in records

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process event registrations and payments
  • Share registration details with Event Organizers
  • Publish race results (name, club, times)
  • Send transactional communications (confirmations, updates)
  • Send marketing communications (with your consent)
  • Improve our platform and services
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Information Sharing

4.1 With Event Organizers

When you register for an event, we share your personal information with the Event Organizer. This includes:

  • Name, contact details, and emergency contacts
  • Age, gender, and club affiliation
  • Medical information (if provided)
  • Registration and payment status

Event Organizers may only access data for participants registered for their events.

4.2 Public Information

Race results (name, club, finish times, positions) are published publicly. By participating in timed events, you consent to publication of your results.

4.3 Service Providers

We share information with third-party service providers who assist us in:

  • Payment processing
  • Email delivery
  • Hosting and infrastructure
  • Analytics

4.4 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information through your account settings at any time.

5.2 Communication Preferences

You can manage your notification preferences in your account settings:

  • Marketing emails: Opt in or out at any time
  • Event notifications: Customize per preference
  • Transactional emails: Cannot be disabled (required for service)

5.3 Data Deletion

You may request deletion of your account and personal data by:

  • Using the account deletion feature in settings
  • Contacting us at support@raceconnect.co.za

Note: Some data may be retained for:

  • Legal and regulatory compliance
  • Financial record-keeping requirements
  • Historical race results
  • Fraud prevention

5.4 Data Portability

You may request a copy of your personal data in a portable format by contacting us.

6. Children's Privacy

Minors under 18 may use RaceConnect through a parent or guardian account using our dependent management feature.

  • Parents/guardians control all data for their dependents
  • Parents/guardians can access, update, or delete dependent data

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Access controls and monitoring

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data for as long as:

  • Your account is active
  • Needed to provide services to you
  • Required by legal obligations
  • Necessary for legitimate business purposes

Race results may be retained indefinitely as part of the historical record.

9. Cookies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze usage patterns
  • Improve our services

You can control cookies through your browser settings, though some features may not function properly without them.

10. International Data Transfers

Your data is primarily stored and processed in South Africa. If data is transferred internationally, we ensure appropriate safeguards are in place.

11. POPIA Compliance

We comply with the Protection of Personal Information Act (POPIA) of South Africa. You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information (subject to legal requirements)
  • Object to processing
  • Lodge a complaint with the Information Regulator

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or Platform notification.

13. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

Email: privacy@raceconnect.co.za

Information Officer: support@raceconnect.co.za