When your entry is paid (or confirmed, if it was free), you get a confirmation email. Keep it: it has your race details and a calendar invite.
What the email contains
- The Race, Date, Start time and Where, with a Directions link if the organiser added one.
- Your Registration # and the Entry fee.
- A View Event button.
- Race pack collection and race day information, if the organiser has added it.
- A link to the event FAQs.
- A calendar file called race-details.ics. Open it to add the race to your calendar.
Some organisers write their own confirmation email, so yours may look different.
How to find your entry if the email didn't arrive
- Check your spam, junk and promotions folders.
- Log in, click your name at the top of the page and choose My Events. Every entry you have is there, whether or not the email arrived.
- Click View Details for your registration number, or View Ticket to print your ticket.
How to check your email setting
- Click your name at the top of the page and choose Account Settings.
- Open the Notifications tab.
- Make sure Registration confirmations is ticked. If it isn't, confirmation emails are not sent to you.
- Click Save preferences.
Good to know
- The email is only sent once the entry is paid. A Payment pending entry gets no confirmation.
- For a child's entry, the email goes to you as their guardian.
- Replying to the confirmation email reaches the organiser.
- The organiser can resend your confirmation email.
Common questions
I didn't get my confirmation email
Check spam first, then check Registration confirmations is ticked under Account Settings, Notifications. Your entry is on My Events either way. If you want the email itself, ask the organiser to resend it. Their email is on your entry page under Organizer.
Is my entry confirmed even without the email?
Yes, if My Events shows it as confirmed or paid. The entry page shows Registration Confirmed.
The email went to the wrong address
Confirmations go to the email on your account. Change it under Account Settings, Account tab, then ask the organiser to resend the confirmation.