Payment failed or cancelled - Help centre

If your payment fails or you cancel it on the payment page, your entry is saved but not confirmed. This guide explains how to finish paying and what happens if you don't.

How to finish paying for your entry

Click your name at the top of the page and choose My Events.
Find the entry marked Payment pending and click View Details.
Click Complete Payment in the Payment Pending box.
Pay on the payment page.

For a group, the button is Complete Group Payment. For a package, it is Complete Package Payment. On My Events, groups and packages also have a Complete Payment button on their card.

Important: If you land on a Payment Cancelled page for a single entry, don't use its Try Again button. Go to My Events and use Complete Payment instead.

What happens if you don't pay

A pending entry doesn't hold your place. Places are counted from paid entries, so a race can sell out while your entry is still waiting for payment.
By default you get a reminder email ("Complete your registration for...") about 2 hours after you started.
By default you get a last warning ("Your ... entry expires tomorrow") the day before the entry is cancelled.
By default an unpaid entry is cancelled after 5 days, and you get an email saying it has expired.
If the race closes or sells out before you pay, your unpaid entry is cancelled straight away and you are told by email.
The organiser can change these times or switch the reminders off.

Good to know

Payments go through the payment provider the organiser uses: PayFast, Bob Pay or Paystack. Marketplace purchases always go through PayFast.
If a discount code was on the cancelled entry, its use is given back.
If you were charged but your entry still says Payment pending, wait a few minutes and refresh. The payment provider sometimes takes a moment to tell us.

Common questions

I paid but my entry still says pending

Give it a few minutes and refresh My Events. If it still says pending after an hour and you have proof of payment, email the organiser (their email is on your entry page under Organizer) or support@raceconnect.co.za with your registration number.

My payment was declined

Your entry is still saved as pending. Check your card details or try another card, then use Complete Payment on your entry page.

My entry expired. Can I get it back?

Enter again from the event page if the race is still open. If the race has sold out or closed, contact the organiser.